Product recallOPSS
RELiON Battery Insight Series 48V 30aH recalled over a fire risk
Product Recall for RELiON Battery Insight Series 48V 30aH presenting a serious risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
RELiON Battery Insight Series 48V 30aH
- ModelOn the rating label, base, back or box.
- 48V030-GC2
- Serial numberOn the rating label or a sticker on the product.
- RB48300020210314057- RB48300020210314729, RB48300020210330001- RB48300020210330715, and RB48300020210507012-RB48300020221016550. The serial number of the recalled product can be found on the side of the battery.
What to do now
RELiON Battery Insight Series 48V 30aH has been flagged because it could start a fire in the home.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Contact RELiON or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2303-0032). Quoted as issued.
Summary
Product Recall for RELiON Battery Insight Series 48V 30aH presenting a serious risk of fire.
The risk
The product has been identified as presenting a serious risk of fire as a manufacturing fault can lead to corrosion across the ribbon cable terminal where it mates with the Printed Circuit Board (PCB) for the Battery Management System. Stress on the product’s capacitor can lead to the sealing mechanism becoming compromised, which can cause electrolytes to leak onto the PCB. If there is arcing across the sense ribbon terminal, the resistors can overheat, and the product can ignite.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users by the manufacturer, RELiON.
Advice to consumers
Consumers should immediately stop using the RELiON InSight Series 48V battery if it is included within the recalled serial numbers and contact RELiON to coordinate a return.
For further information, please access the RELiON website at: https://relionbattery.com/product-recall-eu .
Additional information
PSD case number: 2303-0032
Notified by: Office for Product Safety and Standards
Product description
The intended use includes, but is not limited to, golf carts, low-speed vehicles, automated guided vehicles (AGVs), and outdoor utility terrain vehicles (UTVs). The batteries can be utilised as stand-alone units or connected in an approved parallel architecture to increase capacity.
Open the OPSS notice
Questions
Why has RELiON Battery Insight Series 48V 30aH been recalled?
RELiON Battery Insight Series 48V 30aH has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and serial number on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
