Product safety reportOPSS
Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers safety warning over a fire risk
Product Safety Report for Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers presenting a serious fire risk.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers
- ModelOn the rating label, base, back or box.
- Q20-Plus
- Q20-Mini
- E26 Pro
What to do now
Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers could overheat or catch fire.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2506-0011). Quoted as issued.
Summary
Product Safety Report for Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers presenting a serious fire risk.
The risk
The product presents a serious risk of fire as the charger has poor quality soldering, and the transformer does not meet the minimum requirements for creepage and clearance distances. The plug also does not meet the dimensional requirements of BS 1363 because the distance from the live pin to the outside edge is too small. If the product was left plugged in overnight, the charger and plug could overheat, causing a fire.
The products do not meet the requirements of the Supply of Machinery (Safety) Regulations 2008 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD number: 2506-0011
Notified by: Local Authority Trading Standards
Product description
A lithium-ion battery-powered bike with wall plug charger.
Open the OPSS notice
Questions
Why has Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers been reported?
Ridstar E-Bikes Q20-Plus, Q20-Mini, E26 Pro and Chargers could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
