Product recallOPSS
Riese & Müller Packstar 70 E-Cargo Bike recalled over an injury risk
Product Recall for Riese & Müller Packstar 70 E-Cargo Bike presenting a risk of injuries.
Product image from the OPSS safety notice 
What to do now
The risk with Riese & Müller Packstar 70 E-Cargo Bike is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2110-0229). Quoted as issued.
Summary
Product Recall for Riese & Müller Packstar 70 E-Cargo Bike presenting a risk of injuries.
The risk
The product presents a risk of injuries as there is a technical fault with the functioning of the cable steering. This issue can severely affect the handling of the Packstar 70, and affects all models delivered before October 2021. Where the steering functionality fails, the user may lose control of the bike and fall.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
For further information, access the Riese & Müller website .
Additional information
PSD case number: 2110-0229
Notified by: Office for Product Safety and Standards
Product description
An e-cargo bike available in red, white and black.
Open the OPSS notice
Questions
Why has Riese & Müller Packstar 70 E-Cargo Bike been recalled?
The risk with Riese & Müller Packstar 70 E-Cargo Bike is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
