Product recallOPSS
S Drives Pro Electric Scooter recalled over an injury risk
Product recall for S Drives Pro Electric Scooter sold by Smyths presenting a high risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
S Drives Pro Electric Scooter
- BarcodeThe long number printed under the barcode.
- 3569700019516
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 217740
- Sold betweenCompare with your receipt or order date.
- From November 2022
What to do now
S Drives Pro Electric Scooter could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2306-0084). Quoted as issued.
Summary
Product recall for S Drives Pro Electric Scooter sold by Smyths presenting a high risk of injuries.
The risk
It has been identified that the pin at the base of the handlebar can detach during use, which could result in users falling, presenting a risk of injuries.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The product has been recalled from end users by Smyths Toys.
Advice to consumers
The product has been recalled from end users for repair. For further details, please access the Smyths Toys recall site at the following link: https://www.smythstoys.com/product-information
Update - 30th October 2024: As of 29th August 2024, repairs are no longer being offered. Smyths Toys now advise all affected consumers to stop using the product immediately and return it to their nearest store for a full refund.
You can find your nearest store using the Store Finder: www.smythstoys.com/store-finder
For further assistance, please call 0333 344 1157 (UK) or email the Smyths Toys help desk on cshelpdesk@smythstoys.com.
Additional information
PSD case number: 2306-0084 and 2409-0135
Notified by: Local Authority Trading Standards
Product description
A black and grey electric scooter.
Open the OPSS notice
Questions
Why has S Drives Pro Electric Scooter been recalled?
S Drives Pro Electric Scooter could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode, item or listing code and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was S Drives Pro Electric Scooter sold?
The notice names Smyths Toys. Products bought elsewhere are covered too if they match the details listed.
