Product recallOPSS
(Relating to June 2023) Bugaboo Dragonfly Seat Pushchair recalled over an injury risk
Product Recall for Bugaboo Dragonfly Seat Pushchair presenting a risk of injuries for products purchased prior to June 2023.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
(Relating to June 2023) Bugaboo Dragonfly Seat Pushchair
- BarcodeThe long number printed under the barcode.
- 8717447189534, 8717447189534 8717447351825 8717447581772 8717447448044 8717447634317 8717447244004
What to do now
(Relating to June 2023) Bugaboo Dragonfly Seat Pushchair could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2408-0168). Quoted as issued.
Summary
Product Recall for Bugaboo Dragonfly Seat Pushchair presenting a risk of injuries for products purchased prior to June 2023.
The risk
The product presents a risk of injuries as if the pushchair is unfolded in the ‘parent facing’ position and the backrest is put in a horizontal position without first being adjusted to a fully upright position (as specified in the user instructions), the backrest will not be properly secured. This will then cause the backrest to move past its intended stopping point when the child is placed on the seat. This could potentially lead to a risk of injury.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product was recalled by Bugaboo in June 2023. Products currently for sale via authorised Bugaboo distribution channels, and products purchased since June 2023, are unaffected.
Advice to consumers
The product was recalled by Bugaboo in June 2023. Products currently for sale via authorised Bugaboo distribution channels, and products purchased since June 2023, are unaffected.
Owners with affected products purchased prior to June 2023 should reach out to the Bugaboo Customer Services team via email under service.uk@bugaboo.com.
For more further information, access the Bugaboo website at the following link: https://service.bugaboo.com/s/article/UPDATE-Important-notice-regarding-Bugaboo-Dragonfly-seat-safety?language=en_GB
Additional information
PSD case number: 2408-0168
Notified by: Local Authority Trading Standards
Product description
Compact and foldable pushchair for children up to 22kg. Products purchased after June 2023 are not affected by this recall.
Open the OPSS notice
Questions
Why has (Relating to June 2023) Bugaboo Dragonfly Seat Pushchair been recalled?
(Relating to June 2023) Bugaboo Dragonfly Seat Pushchair could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
