Product safety reportOPSS
Bugaboo Giraffe Highchair safety warning over an injury risk
Product Safety Report for Bugaboo Giraffe Highchair presenting a risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
5 identifiers listed for this notice.
Bugaboo Giraffe Highchair
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 200001001
- 200001002
- 200001005
- 200001007
- 200001013
What to do now
Bugaboo Giraffe Highchair could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2504-0152). Quoted as issued.
Summary
Product Safety Report for Bugaboo Giraffe Highchair presenting a risk of injuries.
The risk
When an infant is seated in the baby set accessory seat in the highchair, the legs of the highchair can detach from the frame if the consumer has not sufficiently tightened the screws attaching the legs to the frame. Bugaboo UK Limited understands that this can occur due to the opposing forces an infant’s thighs and feet can place on the upper baby set accessory seat and footrest.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
Bugaboo has launched a modification programme and will provide a free repair kit containing revised screws, an updated Allen key and a user manual on the proper application of the screws.
Advice to consumers
Bugaboo has launched a modification programme and will provide a free repair kit containing revised screws, an updated Allen key and a user manual on the proper application of the screws (the Repair Kit). You can check if your Bugaboo Giraffe needs a repair kit here: https://service.bugaboo.com/s/bugaboo-giraffe-repair-kit-checker?language=en_GB&Country=GB .
If you want to continue using your Bugaboo Giraffe highchair until you have replaced the screws using the Repair Set, you can only do so safely if you put the footrest in its lowest position. You can put the footrest in its lowest position by pressing the two buttons located on either side of the footrest while sliding the footrest down. For further details see here: https://service.bugaboo.com/s/article/Important-safety-update-regarding-your-Bugaboo-Giraffe-high-chai?language=en_GB&Country=GB .
Additional information
PSD number: 2504-0152
Notified by: Local Authority Trading Standards
Product description
Wooden highchair
Open the OPSS notice
Questions
Why has Bugaboo Giraffe Highchair been reported?
Bugaboo Giraffe Highchair could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the batch code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
