Product safety reportOPSS
3.8m Telescopic Ladder sold on eBay safety warning over an injury risk
Product Safety Report for 3.8m Telescopic Ladder presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
4 identifiers listed for this notice.
3.8m Telescopic Ladder sold on eBay
- BarcodeThe long number printed under the barcode.
- 124120330172
- ModelOn the rating label, base, back or box.
- JL-101
- Item or listing codeOn the box, the label, or the order page where you bought it.
- LADDER-GB3.8
- 921427189583
What to do now
The risk with 3.8m Telescopic Ladder sold on eBay is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2504-0028). Quoted as issued.
Summary
Product Safety Report for 3.8m Telescopic Ladder presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as the metal bends and could collapse under repeated normal use. If the ladder were to collapse while in use, the user could fall and receive serious injuries.
The dimensions of the ladder also failed to meet the requirements of the relevant standard, and the ladder allowed different distances between rungs while in use. There is also no protection in place to prevent squeezing when the ladder is being collapsed. The product requires improvements to marking and labelling.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
The listing has been removed by the online marketplace (eBay).
Additional information
PSD notification number: 2504-0028
Notified by: Local Authority Trading Standards
Product description
An extendable telescopic ladder supplied in brown cardboard packaging
Open the OPSS notice
Questions
Why has 3.8m Telescopic Ladder sold on eBay been reported?
The risk with 3.8m Telescopic Ladder sold on eBay is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode, model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
Where was 3.8m Telescopic Ladder sold on eBay sold?
The notice names eBay. Products bought elsewhere are covered too if they match the details listed.
