Product safety reportOPSS
Schneider Electric - Compact Moulded Case Circuit Breaker safety warning over a fire risk
Product Safety Report for Schneider Electric Compact Moulded Case Circuit Breaker presenting a high risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
13 identifiers listed for this notice.
Schneider Electric - Compact Moulded Case Circuit Breaker
- ModelOn the rating label, base, back or box.
- ComPact NSX
- NSU
- NSC 400 – 630 amps
- EasyPact CVS
- EZC
- EZD
- EZS
- CSU 400 – 630 amps
- PowerPact L 250 – 600 amps.
- Item or listing codeOn the box, the label, or the order page where you bought it.
- TC-2019-W21-3 ~ TC-2019-W22-2
- TC-2019-W24-2 ~ TC-2019-W24-4
- TC-2019-W46-2 ~ TC-2019-W47-3
- TC-2019-W51-5 ~ TC-2021-W14-4
What to do now
Schneider Electric - Compact Moulded Case Circuit Breaker could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2308-0038). Quoted as issued.
Summary
Product Safety Report for Schneider Electric Compact Moulded Case Circuit Breaker presenting a high risk of fire.
The risk
The moulded case circuit breakers (MCCB) within the scope of the corrective action have been identified as presenting a risk of overheating, potentially resulting in fire, the production of smoke, or arc flash in rare circumstances.
The affected MCCBs may contain a non-conforming component, which may result in the circuit breaker not operating as intended under certain conditions. A short circuit on the electrical downstream network will not trigger the safety protection of the MCCB because of this non-conforming component. Consequently, high current will flow in the load, cable and MCCB, which may lead to fire and smoke depending on the size of the installation and of the short-circuit level.
The moulded case circuit breakers within the scope of the corrective action do not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The manufacturer have notified direct customers of the risk and launched a replacement programme.
Advice to consumers
Schneider Electric has taken the following corrective measures:
Notified all direct customers of the risk associated with the potentially affected MCCBs.
Ensured third parties or end users have been notified.
Offered to replace on site the potentially non-conforming component or replace the MCCB.
Provided safety instructions for any intervention, including product date code identification.
Provided a warning label informing users of the hazards and that product requires remediation.
Additional information
PSD case number: 2308-0038
Notified by: Health and Safety Executive
Product description
Electrical protection device that is used to protect an electrical circuit from excessive current, which can cause overload or short-circuit.
Open the OPSS notice
Questions
Why has Schneider Electric - Compact Moulded Case Circuit Breaker been reported?
Schneider Electric - Compact Moulded Case Circuit Breaker could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
