Product safety reportOPSS
Shimano Hollowtech 11 speed Crank Arms for bicycles safety warning over an injury risk
Product Safety Report for Shimano Hollowtech 11 speed Crank Arms for bicycles presenting a risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
5 identifiers listed for this notice.
Shimano Hollowtech 11 speed Crank Arms for bicycles
- ModelOn the rating label, base, back or box.
- FC-6800 – ULTEGRA
- FC-9000 - DURA-ACE
- FC-R8000 - ULTEGRA
- FC-R9100 - DURA-ACE
- FC-R9100P - DURA-ACE
- Sold betweenCompare with your receipt or order date.
- 2012 to 30 June 2019
What to do now
Shimano Hollowtech 11 speed Crank Arms for bicycles could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2309-0122). Quoted as issued.
Summary
Product Safety Report for Shimano Hollowtech 11 speed Crank Arms for bicycles presenting a risk of injuries.
The risk
The product presents a risk of injuries as it has been identified that the outer cover of the crank arm may start to separate from the main crank arm body, posing potential fall and injury hazards to consumers.
The affected products do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
Modification programme.
Advice to consumers
Modification programme.
Owners of affected bicycles should immediately stop using the product and contact an authorised Shimano dealer for the product to be inspected.
Shimano Europe has established an inspection and replacement programme. If a crank arm fails inspection, Shimano Europe will provide a replacement of equal or greater value than the previous crank arm, at Shimano Europe’s sole expense.
Users should consult the consumer notice to check whether the inspection programme applies to their crank set. Further information on the corrective action can be found in the consumer notice at the following link: https://bike.shimano.com/en-EU/information/customer-services/corrective-actions/important-safety-notice-11-speed-hollowtech-road-cranksets-inspection-program.html
Additional information
PSD case number: 2309-0122
Notified by: Office for Product Safety and Standards.
Product description
Five models of bicycle crank arms.
Open the OPSS notice
Questions
Why has Shimano Hollowtech 11 speed Crank Arms for bicycles been reported?
Shimano Hollowtech 11 speed Crank Arms for bicycles could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
