Product recallOPSS
Smilatte Travel Mug recalled over a burns risk
Product recall for Smilatte Travel Mug presenting a burns hazard as the mug base may fall away from the cup and cover user in very hot liquid.
Product image from the OPSS safety notice
What to do now
Parts of Smilatte Travel Mug can get hot enough to burn, or hot liquid could escape.
- Stop using it and let it cool fully before you handle it.
- Put it where children cannot get to it.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2209-0086). Quoted as issued.
Summary
Product recall for Smilatte Travel Mug presenting a burns hazard as the mug base may fall away from the cup and cover user in very hot liquid.
The risk
The product presents a serious burns hazard as the mug base may fall away from the cup and cover user in very hot liquid. There has been a report of this happening, where the user was hospitalised and suffered second degree burns. Another 4 similar incidents have been reported to Amazon.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users. The listing was removed by the online marketplace (Amazon).
Advice to consumers
The product has been recalled from end users. The listing was removed by the online marketplace (Amazon).
Additional information
PSD case number: 2209-0086
Notified by: Local Authority Trading Standards
Product description
16 oz / 450ml reusable glass coffee cup, portable large travel mug with a dark Silicone BPA free eco lid
Open the OPSS notice
Questions
Why has Smilatte Travel Mug been recalled?
Parts of Smilatte Travel Mug can get hot enough to burn, or hot liquid could escape. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it and let it cool fully before you handle it. Put it where children cannot get to it.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Smilatte Travel Mug sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
