Product safety reportOPSS
SOKANY 4-in-1 Corded Bagless Vacuum Cleaner sold on eBay safety warning over a fire risk
Product Safety Report for SOKANY 4-in-1 Corded Bagless Vacuum Cleaner presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
SOKANY 4-in-1 Corded Bagless Vacuum Cleaner sold on eBay
- ModelOn the rating label, base, back or box.
- SK-3378
What to do now
SOKANY 4-in-1 Corded Bagless Vacuum Cleaner sold on eBay could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2610-0069). Quoted as issued.
Summary
Product Safety Report for SOKANY 4-in-1 Corded Bagless Vacuum Cleaner presenting a risk of fire.
The risk
The product presents a high risk of fire as the supply cord was found to have a cross-sectional area below the minimum requirement specified by the relevant standard. The product has a rated current of 8.7A, requiring a conductor cross-sectional area of at least 1.0 mm². However, testing identified a measured cross-sectional area of only 0.472 mm². Undersized conductors may overheat during normal use, which could lead to the product catching fire. Improvements are also required to both the product markings and warnings.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs and Sockets etc. (Safety) Regulations 1994.
Action taken
The listing has been removed by the online marketplace (eBay).
Advice to consumers
The listing has been removed by the online marketplace (eBay).
Owners are advised to stop using the product immediately and contact the retailer/supplier for a replacement or refund.
Additional information
PSD notification number: 2610-0069
Notified by: Office for Product Safety and Standards
Product description
Corded upright vacuum cleaner supplied with cleaning attachments.
Open the OPSS notice
Questions
Why has SOKANY 4-in-1 Corded Bagless Vacuum Cleaner sold on eBay been reported?
SOKANY 4-in-1 Corded Bagless Vacuum Cleaner sold on eBay could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
Where was SOKANY 4-in-1 Corded Bagless Vacuum Cleaner sold on eBay sold?
The notice names eBay. Products bought elsewhere are covered too if they match the details listed.
