Product safety reportOPSS
Stainless Steel Telescopic Ladder 3.8m safety warning over an injury risk
Product Safety Report for Stainless Steel Telescopic Ladder 3.8m presenting a serious risk of injuries.
Product image from the OPSS safety notice
What to do now
Stainless Steel Telescopic Ladder 3.8m could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2506-0081). Quoted as issued.
Summary
Product Safety Report for Stainless Steel Telescopic Ladder 3.8m presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as when tested, the product could not hold the test load without collapsing. If this were to occur when in use, it could cause serious injury from falling from the full extended height of the product.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been destroyed.
Advice to consumers
The product has been destroyed.
Additional information
PSD notification number: 2506-0081
Notified by: Local Authority Trading Standards
Product description
Stainless steel telescopic ladder.
Open the OPSS notice
Questions
Why has Stainless Steel Telescopic Ladder 3.8m been reported?
Stainless Steel Telescopic Ladder 3.8m could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
