Product safety reportOPSS
Stay Young Face & Body Cream sold on eBay safety warning over a banned ingredient
Product Safety Report for Stay Young Face & Body Cream sold via eBay presenting a serious chemical risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Stay Young Face & Body Cream sold on eBay
- BarcodeThe long number printed under the barcode.
- 013415448282
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 295235108124
What to do now
The issue with Stay Young Face & Body Cream sold on eBay is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics.
- Stop applying it straight away.
- Wash the skin where it was applied with mild soap and water.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
If someone has been hurt
Look out for
- redness, burning, thinning or discolouration of the skin
- a rash
Get help urgently
- if you have used it for a long time, or have skin damage, speak to your GP or a pharmacist
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2312-0057). Quoted as issued.
Summary
Product Safety Report for Stay Young Face & Body Cream sold via eBay presenting a serious chemical risk.
The risk
The product presents a serious chemical risk as following analysis the cream was found to contain 3.3% w/w hydroquinone. Hydroquinone is prohibited in this type of product as it is a skin sensitiser and may cause allergic contact dermatitis. The cream was also found to contain 50.1 mg/kg clobetasol propionate. This is prohibited in cosmetic products as exposure to it could cause skin irritation and may damage the endocrine system.
The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Action taken
The product has been seized and destroyed.
Advice to consumers
The product has been seized and destroyed.
The listing has been removed by the online marketplace (eBay).
Additional information
PSD case number: 2312-0057
Notified by: Local Authority Trading Standards
Product description
Small plastic pot with green lid and labelling containing white skin lightening cream with cocoa butter and vitamin E. 85g.
Open the OPSS notice
Questions
Why has Stay Young Face & Body Cream sold on eBay been reported?
The issue with Stay Young Face & Body Cream sold on eBay is a prohibited ingredient, of a kind often found in illegal skin-lightening and imported cosmetics. Substances such as hydroquinone, mercury and some steroids can damage the skin and, with long-term use, other organs. They are only allowed in prescription medicines, if at all.
How do I know if my product is affected?
Compare the barcode and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop applying it straight away. Wash the skin where it was applied with mild soap and water.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
Where was Stay Young Face & Body Cream sold on eBay sold?
The notice names eBay. Products bought elsewhere are covered too if they match the details listed.
