Product safety reportOPSS
Stepit Professional 3.2m Telescopic Ladder safety warning over an injury risk
Product Safety report for Stepit by rackit direct 3.2m telescopic ladder presenting a serious risk of injuries due to insufficient strength and stability.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Stepit Professional 3.2m Telescopic Ladder
- BarcodeThe long number printed under the barcode.
- 5056269787256
- ModelOn the rating label, base, back or box.
- PL-RD001
What to do now
Stepit Professional 3.2m Telescopic Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2203-0241). Quoted as issued.
Summary
Product Safety report for Stepit by rackit direct 3.2m telescopic ladder presenting a serious risk of injuries due to insufficient strength and stability.
The risk
The product presents a serious risk of injuries as the ladder buckled under testing before the full test load was applied; the rungs can separate from the ladder sides; and the ladder is insufficiently stable. This could cause the user to fall from a height and injure themselves.
The product does not meet the requirements of the General Product Safety Regulations 2005 or the relevant standard.
Action taken
The product has been destroyed at the border.
Advice to consumers
The product has been destroyed at the border.
Additional information
PSD case number: 2203-0241
Notified by: Local Authority Trading Standards
Product description
3.2m telescopic ladder with black fixings and yellow labelling with accessories packaged in brown cardboard packaging.
Open the OPSS notice
Questions
Why has Stepit Professional 3.2m Telescopic Ladder been reported?
Stepit Professional 3.2m Telescopic Ladder could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
