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Vehicle recallDVSA

Subaru Crosstrek recalled over a safety defect

Vehicle defect

For 2024-2025MY Crosstrek vehicles equipped with the genuine accessory trailer hitch for the European market the trailer hitch carries a vertical load value on its label that is lower than the vehicle’s vertical load value indicated in the Certificate of Conformity (CoC).

Check your product

Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.

1 identifier listed for this notice.

  • Crosstrek

    Build datesThe build or first registration date is on the V5C.
    • 01/01/2024 – 31/12/2025
    Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
    • SRT382

What to do now

A safety defect has been found on some Subaru Crosstrek.

  1. Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN.
  2. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.
  3. Make sure the DVLA has your current address, as recall letters go to the registered keeper.

Why it matters. Manufacturers must report safety defects to the DVSA and contact registered keepers of affected vehicles.

Repairs and costs

Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty.

If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.

From the official notice

Published by the Driver and Vehicle Standards Agency (R/2026/171). Quoted as issued.

Summary

For 2024-2025MY Crosstrek vehicles equipped with the genuine accessory trailer hitch for the European market the trailer hitch carries a vertical load value on its label that is lower than the vehicle’s vertical load value indicated in the Certificate of Conformity (CoC).

Defect

For 2024-2025MY Crosstrek vehicles equipped with the genuine accessory trailer hitch for the European market the trailer hitch carries a vertical load value on its label that is lower than the vehicle’s vertical load value indicated in the Certificate of Conformity (CoC).

Remedy

For all the vehicles with the affected parts Subaru dealers will replace the trailer hitch assembly with the countermeasure part.

Models

Crosstrek

Open the DVSA notice

Questions

Why are Subaru Crosstrek being recalled?

A safety defect has been found on some Subaru Crosstrek. Manufacturers must report safety defects to the DVSA and contact registered keepers of affected vehicles.

How do I know if my vehicle is affected?

Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.

What should I do now?

Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.

Will the repair cost anything?

Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty. If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.

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