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Vehicle recallDVSA

Subaru Solterra recalled over an electrical or software fault

Electrical or software fault

Due to the programming of the HVAC control ECU software under certain conditions such as a specific failure mode of the electric compressor the HVAC system will enter a failsafe mode that suspends the heater operation of the system and affects defroster function. In some cases when the vehicle is operated in certain low temperatures the defrosting performance reduces and may not remove frost ice and/or fog from the windshield glass. This can reduce driver visibility and increase the risk of a crash in certain driving conditions.

Check your product

Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.

1 identifier listed for this notice.

  • Solterra

    Build datesThe build or first registration date is on the V5C.
    • 29/03/2022 – 11/06/2025
    Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
    • SRT372

What to do now

An electrical or software fault affects some Subaru Solterra.

  1. Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN.
  2. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.
  3. Make sure the DVLA has your current address, as recall letters go to the registered keeper.

Why it matters. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.

Repairs and costs

Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty.

If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.

From the official notice

Published by the Driver and Vehicle Standards Agency (R/2025/389). Quoted as issued.

Summary

Due to the programming of the HVAC control ECU software under certain conditions such as a specific failure mode of the electric compressor the HVAC system will enter a failsafe mode that suspends the heater operation of the system and affects defroster function. In some cases when the vehicle is operated in certain low temperatures the defrosting performance reduces and may not remove frost ice and/or fog from the windshield glass. This can reduce driver visibility and increase the risk of a crash in certain driving conditions.

Defect

Due to the programming of the HVAC control ECU software under certain conditions such as a specific failure mode of the electric compressor the HVAC system will enter a failsafe mode that suspends the heater operation of the system and affects defroster function. In some cases when the vehicle is operated in certain low temperatures the defrosting performance reduces and may not remove frost ice and/or fog from the windshield glass. This can reduce driver visibility and increase the risk of a crash in certain driving conditions

Remedy

Update the HVAC control ECU software.

Models

Solterra

Open the DVSA notice

Questions

Why are Subaru Solterra being recalled?

An electrical or software fault affects some Subaru Solterra. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.

How do I know if my vehicle is affected?

Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.

What should I do now?

Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.

Will the repair cost anything?

Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty. If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.

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