Product safety reportOPSS
SUPOR Electric Hot Pot safety warning over a fire risk
Product Safety Report for SUPOR Electric Hot Pot presenting a serious risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
SUPOR Electric Hot Pot
- BarcodeThe long number printed under the barcode.
- 00599323022305705
- ModelOn the rating label, base, back or box.
- H2727FK622
What to do now
The risk with SUPOR Electric Hot Pot is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2409-0098). Quoted as issued.
Summary
Product Safety Report for SUPOR Electric Hot Pot presenting a serious risk of fire.
The risk
The product presents a serious risk of fire as the plug does not meet the dimensional requirements of BS 1363. As the plug does not make a proper connection with the socket, it could overheat and cause a fire. Additionally, the plug failed to meet the requirements of BS 1362 as the plug did not have any facilities for a fuse. The lack of fuse protection means that the product does not cut off electricity under fault conditions and could therefore result in the lead or appliance to overheating.
Some of the required documentation and markings were not present.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets etc. (Safety) Regulations 1994.
Action taken
The product has been withdrawn from the market.
Advice to consumers
The product has been withdrawn from the market.
Additional information
PSD number: 2409-0098
Notified by: Local Authority Trading Standards
Product description
A dark brown/beige electrical hotpot with lid and two handles to either side. Packaged in a brown cardboard box with black text.
Open the OPSS notice
Questions
Why has SUPOR Electric Hot Pot been reported?
The risk with SUPOR Electric Hot Pot is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
