Product safety reportOPSS
T-Sport Electric Scooter ES299 safety warning over an electric shock risk
Product Safety Report for T-Sport Electric Scooter ES299 presenting a serious risk of electric shock.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
T-Sport Electric Scooter ES299
- ModelOn the rating label, base, back or box.
- ES299
What to do now
T-Sport Electric Scooter ES299 could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2401-0007). Quoted as issued.
Summary
Product Safety Report for T-Sport Electric Scooter ES299 presenting a serious risk of electric shock.
The risk
The product presents a serious risk of electric shock because the transformer was of a poor build quality and did not meet the requirements of creepage and clearance. The plug face also did not meet the dimensional requirements of the relevant standard, meaning users can access live pins when plugging in, or unplugging, the plug from the socket. The fuse was also considered counterfeit and did not contain a ballast, preventing it from performing as required under fault conditions.
The product was also found to have a speed greater than the maximum permissible level, and functions purely as a twist-and-go without pedalling, as a motorbike.
The product requires improvements to marking, labelling and documentation.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008 or the Plugs & Sockets (Safety) Regulations 1994.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD case number: 2401-0007
Notified by: Local Authority Trading Standards
Product description
Electric scooter, 12” wheels with yellow frame supplied in cardboard packaging.
Open the OPSS notice
Questions
Why has T-Sport Electric Scooter ES299 been reported?
T-Sport Electric Scooter ES299 could give an electric shock. Live parts may be reachable, or the insulation or earthing may not be good enough. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
