Product safety reportOPSS
Telescopic Ladders MS-038 (2.6M and 3.8M) safety warning over an injury risk
Product Safety Report for two models of telescopic ladders presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Telescopic Ladders MS-038 (2.6M and 3.8M)
- ModelOn the rating label, base, back or box.
- MS-038
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 921011927644
- 921011927646
What to do now
Telescopic Ladders MS-038 (2.6M and 3.8M) could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2407-0121). Quoted as issued.
Summary
Product Safety Report for two models of telescopic ladders presenting a serious risk of injuries.
The risk
The products present a serious risk of injuries as the ladders do not meet the relevant stability requirements. Neither ladder had a bar type stabiliser as required by the standard, which could result in the ladder moving whilst in use. If the ladder were to move during use, the user could fall from height and receive injuries. Some of the required documentation and markings were not present.
The ladders do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD number: 2407-0121
Notified by: Local Authority Trading Standards
Product description
Silver and black telescopic ladders, one that extends to 2.6M and one that extends to 3.8M.
Open the OPSS notice
Questions
Why has Telescopic Ladders MS-038 (2.6M and 3.8M) been reported?
Telescopic Ladders MS-038 (2.6M and 3.8M) could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
