Product recallOPSS
The Laundress Laundry and Household Cleaning Products recalled over microbial contamination
Product recall for The Laundress Laundry and Household Cleaning Products which are microbiologically contaminated and present a health risk.
What to do now
Microbial contamination is the problem with The Laundress Laundry and Household Cleaning Products.
- Do not use any more of it.
- Keep it away from cuts, eyes and anyone who is unwell.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Contaminated cosmetics and household products can cause skin, eye and other infections, especially in people with weakened immune systems or broken skin.
If someone has been hurt
Look out for
- redness, swelling or soreness where it was used
- eye irritation
Get help urgently
- signs of infection with a high temperature — speak to your GP or NHS 111
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2212-0122). Quoted as issued.
Summary
Product recall for The Laundress Laundry and Household Cleaning Products which are microbiologically contaminated and present a health risk.
The risk
The recalled products can contain bacteria, including Burkholderia cepacia complex, Klebsiella aerogenes and multiple different species of Pseudomonas, many of which are environmental organisms found widely in soil and water, and some may also be found in humans. People with weakened immune systems, external medical devices, and underlying lung conditions who are exposed to the bacteria face a risk of serious infection that may require medical treatment. The bacteria can enter the body if inhaled, or through the eyes or a break in the skin. People with healthy immune systems are usually not affected by the bacteria.
Action taken
The product has been recalled from end users. (See below for more information)
Advice to consumers
The product has been recalled from end users. For more information, please see: https://www.thelaundressrecall.com/ .
Additional information
PSD case number: 2212-0122
Notified by: Local Authority Trading Standards
Product description
Laundry detergents, fabric conditioners, stain solutions, household cleaners, dish liquid products sold in various sizes and container styles. A full list of products in scope of the recall are available at the following link: Product Recall List
Open the OPSS notice
Questions
Why has The Laundress Laundry and Household Cleaning Products been recalled?
Microbial contamination is the problem with The Laundress Laundry and Household Cleaning Products. Contaminated cosmetics and household products can cause skin, eye and other infections, especially in people with weakened immune systems or broken skin.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Do not use any more of it. Keep it away from cuts, eyes and anyone who is unwell.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
