Product recallOPSS
Personal Cleansing Products under brand names Caremore, CCN/Medirite, CHL recalled over microbial contamination
Product recall for personal cleansing products manufactured by Vernacare and sold under brand names Caremore, CCN/Medirite, CHL, Countrywide, Fairfield and Fittleworth presenting a microbiological risk due to contamination with the bacterial Pseudomonas Aeruginosa.
What to do now
Tests found microorganisms in Personal Cleansing Products under brand names Caremore, CCN/Medirite that should not be there.
- Do not use any more of it.
- Keep it away from cuts, eyes and anyone who is unwell.
- Contact the business or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Contaminated cosmetics and household products can cause skin, eye and other infections, especially in people with weakened immune systems or broken skin.
If someone has been hurt
Look out for
- redness, swelling or soreness where it was used
- eye irritation
Get help urgently
- signs of infection with a high temperature — speak to your GP or NHS 111
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2207-0016). Quoted as issued.
Summary
Product recall for personal cleansing products manufactured by Vernacare and sold under brand names Caremore, CCN/Medirite, CHL, Countrywide, Fairfield and Fittleworth presenting a microbiological risk due to contamination with the bacterial Pseudomonas Aeruginosa.
The risk
The products present a risk of microbiological contamination due to the detection of Pseudomonas Aeruginosa, which can cause infections in humans.
The products do not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Action taken
The products have been recalled from end users.
Advice to consumers
This recall is an expansion of the existing Vernacare personal cleansing products recall. Further information is available at the following link: https://www.gov.uk/product-safety-alerts-reports-recalls/product-recall-vernacare-wetwipes-and-personal-cleansing-products-2204-0166 .
Distributors and consumers in possession of these products should not use them and should return them to Vernacare. Vernacare’s press release, including instructions on how to return the product, can be found at the following link: https://www.vernacare.com/news-hub/news/Vernacare-issues-voluntary-recall-across-all-cosmetic-products .
Additional information
PSD case numbers: 2207-0016, 2207-0042, 2206-0467, 2207-0047, 2207-0048 and 2206-0446
Notified by: Local Authority Trading Standards / Office for Product Safety and Standards
Open the OPSS notice
Questions
Why has Personal Cleansing Products under brand names Caremore, CCN/Medirite been recalled?
Tests found microorganisms in Personal Cleansing Products under brand names Caremore, CCN/Medirite that should not be there. Contaminated cosmetics and household products can cause skin, eye and other infections, especially in people with weakened immune systems or broken skin.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Do not use any more of it. Keep it away from cuts, eyes and anyone who is unwell.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
