Product recallOPSS
The St Ives Co. A Cornish Christmas Candle recalled over a fire risk
Product Recall for The St Ives Co. A Cornish Christmas Candle presenting a serious risk of fire.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
The St Ives Co. A Cornish Christmas Candle
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- 151
What to do now
The risk with The St Ives Co. A Cornish Christmas Candle is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from The St Ives Co..
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2501-0046). Quoted as issued.
Summary
Product Recall for The St Ives Co. A Cornish Christmas Candle presenting a serious risk of fire.
The risk
The product presents serious risk of fire as, when extinguished, the wick continues to glow and smoke for an excessive time, which does not meet the requirements of the relevant standard. There is therefore a risk of the candle re-igniting and causing a fire.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users by The St Ives Co Ltd.
Owners of this product should stop using this product immediately and contact the retailer by email at: hello@thestivesco.co.uk for further information.
Additional information
PSD case number: 2501-0046
Notified by: Local Authority Trading Standards
Product description
Candle in a black glass container with a screw-top lid.
Open the OPSS notice
Questions
Why has The St Ives Co. A Cornish Christmas Candle been recalled?
The risk with The St Ives Co. A Cornish Christmas Candle is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the batch code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
