Product safety reportOPSS
Thermomix TM6 Measuring Cup Instructions safety warning over a burns risk
Product Safety Report for Thermomix TM6 Measuring Cup presenting a risk of burns due to incorrect instructions.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Thermomix TM6 Measuring Cup Instructions
- ModelOn the rating label, base, back or box.
- Thermomix TM6 measuring cup supplied with the Thermomix TM6 appliance, and which can also be used with the Thermomix TM5 appliance.
What to do now
The hazard with Thermomix TM6 Measuring Cup Instructions is heat: surfaces, steam or contents could burn the user.
- Turn it off, unplug it and let it cool before packing it away.
- Keep it out of children’s reach until it has gone back.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Burns from appliances and heating products are common, and children are the most likely to be hurt.
If someone has been hurt
Look out for
- for a burn: cool it under cool or lukewarm running water for 20 minutes and cover it loosely with cling film
Get help urgently
- large or deep burns, burns on the face, hands or genitals, or any burn on a child — go to A&E or call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2211-0142). Quoted as issued.
Summary
Product Safety Report for Thermomix TM6 Measuring Cup presenting a risk of burns due to incorrect instructions.
The risk
In rare cases, when the TM6 measuring cup is inserted into the Thermomix TM5 or TM6 and the cooking temperature is set to exceed 95˚C / 200˚F, excess pressure can build in the mixing bowl causing the sudden spillage of hot food, leading to increased risk of burns. This risk is increased when the recommended fill level (as set out in the instructions and indicated on the inside of the mixing bowl) is exceeded. There have been 36 incidents reported to the company worldwide.
Action taken
Thermomix have issued a safety notice to warn consumers of the risks.
Advice to consumers
Thermomix have issued a safety notice to warn consumers of the risks. For further information, access the Vorwerk website .
Additional information
PSD case number: 2211-0142
Notified by: Office for Product Safety and Standards
Product description
Thermomix is a multi-purpose kitchen appliance with functions that include weighing, mixing, chopping, milling, kneading, blending, steaming, cooking, beating, precise heating, stirring and emulsifying.
Open the OPSS notice
Questions
Why has Thermomix TM6 Measuring Cup Instructions been reported?
The hazard with Thermomix TM6 Measuring Cup Instructions is heat: surfaces, steam or contents could burn the user. Burns from appliances and heating products are common, and children are the most likely to be hurt.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Turn it off, unplug it and let it cool before packing it away. Keep it out of children’s reach until it has gone back.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
