Product safety reportOPSS
UPP Battery E-Bike Battery Packs sold via Amazon, AliBaba, eBay safety warning over a fire risk
Product Safety Report for UPP Battery E-Bike Battery Packs presenting a serious risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
UPP Battery E-Bike Battery Packs sold via Amazon, AliBaba, eBay
- ModelOn the rating label, base, back or box.
- U004
- U004-1
What to do now
UPP Battery E-Bike Battery Packs sold via Amazon, AliBaba, eBay has been flagged because it could start a fire in the home.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2401-0083). Quoted as issued.
Summary
Product Safety Report for UPP Battery E-Bike Battery Packs presenting a serious risk of fire.
The risk
The product presents a serious risk of fire as there is the potential for it to enter into thermal runaway.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
OPSS has issued Withdrawal Notices to distributors requiring that the product is removed from sale.
Advice to consumers
OPSS has issued Withdrawal Notices to distributors requiring that the product is removed from sale.
Owners are advised to stop using the battery immediately and dispose of it safely via their local household waste disposal site. Consumers should check first with their local centre if they accept this type of battery. For further information on household waste, access the following Gov.uk webpage: https://www.gov.uk/dispose-household-waste .
For further information on e-bike and e-scooter safety, access the Important Safety Message at the following link: https://www.gov.uk/guidance/government-safety-message-on-e-bikes-and-e-scooters .
Additional information
PSD case number: 2401-0083
Notified by: Office for Product Safety and Standards
Product description
Triangular lithium-ion battery packs for e-bikes.
Open the OPSS notice
Questions
Why has UPP Battery E-Bike Battery Packs sold via Amazon, AliBaba, eBay been reported?
UPP Battery E-Bike Battery Packs sold via Amazon, AliBaba, eBay has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
Where was UPP Battery E-Bike Battery Packs sold via Amazon, AliBaba, eBay sold?
The notice names Amazon, eBay. Products bought elsewhere are covered too if they match the details listed.
