Product recallOPSS
Pump House Portable Air Conditioning Unit PAC12 & PAH12 recalled over a fire risk
Product Recall for Pump House Portable Air Conditioning Unit PAC12 & PAH12 presenting a high risk of fire.
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
The product is a portable air conditioning unit.
- ModelOn the rating label, base, back or box.
- PAC-C-12-12290
- PAC-H-12-R290
Pump House Portable Air Conditioning Unit PAC12 & PAH12 (2)
- Serial number
- Manufacture date
What to do now
Pump House Portable Air Conditioning Unit PAC12 & PAH12 has been flagged because it could start a fire in the home.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Contact Pump House or the shop you bought it from to arrange the remedy set out in the notice.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2308-0134). Quoted as issued.
Summary
Product Recall for Pump House Portable Air Conditioning Unit PAC12 & PAH12 presenting a high risk of fire.
The risk
A total number of 3 units have been identified where faulty wiring has resulted in fire during operation. On affected units the compressor power cord was too short causing it to contact internal pipework. This can lead to damage to the power cord insulation leading to arcing and fire.
The product was not in conformity with the Electrical Equipment (Safety) Regulations 2016.
Action taken
The importer has issued two separate product warning and recall notifications.
Advice to consumers
The importer has issued two separate product warning and recall notifications. These notifications alert users, and explains how to identify if the product is affected and should be returned. For further information, please refer to UK standard carriage charges - DiversiTech International: often imitated, never bettered at https://diversitech.global/important-information , and
https://www.pumph.co.uk .
Additional information
PSD case number: 2308-0134
Notified by: Health and Safety Executive
Product description
The product is a portable air conditioning unit.
Open the OPSS notice
Questions
Why has Pump House Portable Air Conditioning Unit PAC12 & PAH12 been recalled?
Pump House Portable Air Conditioning Unit PAC12 & PAH12 has been flagged because it could start a fire in the home. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model and serial number on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
