Product safety reportOPSS
Velotric Tricycle safety warning over a fire risk
Product Safety Report for Velotric Tricycle presenting a serious risk of fire.
Product image from the OPSS safety notice
What to do now
Velotric Tricycle could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2509-0337). Quoted as issued.
Summary
Product Safety Report for Velotric Tricycle presenting a serious risk of fire.
The risk
The product presents a serious risk of fire because the tricycle and its components have not been assessed using relevant UK conformity assessment procedures. There is no valid technical documentation for the product and no evidence of production control. There is a lack of labelling, marking and instructions, and the plug supplied with the product does not meet the requirements of BS1363. In the absence of evidence to demonstrate the conformity of the tricycle, battery, and charger, it may be possible for the charger and/or battery to overheat, causing a fire.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008 and the Plugs & Sockets (Safety) Regulations 1994.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD notification number: 2509-0337
Notified by: Local Authority Trading Standards
Product description
A tricycle with a power supply and battery.
Open the OPSS notice
Questions
Why has Velotric Tricycle been reported?
Velotric Tricycle could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
