Vehicle recallDVSA
Volvo Bus B13R recalled over an electrical or software fault
On affected vehicles the Emergency door buzzer does not work when the passenger door is opened using the emergency switch.
Check your product
Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.
1 identifier listed for this notice.
B13R
- Build datesThe build or first registration date is on the V5C.
- 06/12/2022 – 04/07/2023
- Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
- M0396
What to do now
Some Volvo Bus B13R need a software or electrical fix.
- Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer.
- Contact a franchised dealer to book the free repair.
- Keep the manufacturer’s recall letter if you receive one, and update your address on the V5C so future letters reach you.
Why it matters. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.
Repairs and costs
Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected.
The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.
From the official notice
Published by the Driver and Vehicle Standards Agency (R/2026/067). Quoted as issued.
Summary
On affected vehicles the Emergency door buzzer does not work when the passenger door is opened using the emergency switch.
Defect
On affected vehicles the Emergency door buzzer does not work when the passenger door is opened using the emergency switch.
Remedy
Install updated software.
Models
B13R
Open the DVSA notice
Questions
Why are Volvo Bus B13R being recalled?
Some Volvo Bus B13R need a software or electrical fix. Electrical and software faults can affect lights, warnings, cameras or driver assistance systems, and some can lead to a loss of function while driving.
How do I know if my vehicle is affected?
Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.
What should I do now?
Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer. Contact a franchised dealer to book the free repair.
Will the repair cost anything?
Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected. The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.