Vehicle recallDVSA
Volvo Bus B13R recalled over a steering defect
Due to an error in our engine software if there is a key-off / key-on signal during operation (i.e. driver turning the key during driving) engine will stop and remain stopped. The original software design is that the engine will not stop if there is a key-off and the vehicle speed is above 10 Km/h. The consequences when the engine stops is there is no steering support.
Check your product
Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.
1 identifier listed for this notice.
B13R
- Build datesThe build or first registration date is on the V5C.
- 09/05/2022 – 10/09/2023
- Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
- C0424
What to do now
Some Volvo Bus B13R have a steering or suspension fault.
- Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer.
- Contact a franchised dealer to book the free repair.
- Keep the manufacturer’s recall letter if you receive one, and update your address on the V5C so future letters reach you.
Why it matters. A failure in steering or suspension can lead to loss of control.
Repairs and costs
Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected.
The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.
From the official notice
Published by the Driver and Vehicle Standards Agency (R/2023/276). Quoted as issued.
Summary
Due to an error in our engine software if there is a key-off / key-on signal during operation (i.e. driver turning the key during driving) engine will stop and remain stopped. The original software design is that the engine will not stop if there is a key-off and the vehicle speed is above 10 Km/h. The consequences when the engine stops is there is no steering support.
Defect
Due to an error in our engine software if there is a key-off / key-on signal during operation (i.e. driver turning the key during driving) engine will stop and remain stopped. The original software design is that the engine will not stop if there is a key-off and the vehicle speed is above 10 Km/h. The consequences when the engine stops is there is no steering support.
Remedy
Update software
Models
B13R
Open the DVSA notice
Questions
Why are Volvo Bus B13R being recalled?
Some Volvo Bus B13R have a steering or suspension fault. A failure in steering or suspension can lead to loss of control.
How do I know if my vehicle is affected?
Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.
What should I do now?
Check whether your vehicle is affected using its registration number on the GOV.UK vehicle recall checker, or ask a franchised dealer. Contact a franchised dealer to book the free repair.
Will the repair cost anything?
Manufacturers contact registered keepers using DVLA records, but letters can go astray. You can book the free repair yourself once you know your vehicle is affected. The DVSA monitors recalls and can be contacted if a manufacturer or dealer does not act.