Product safety reportOPSS
Wallbox Pulsar Max UK Electric Vehicle Charging Point safety warning over a fire risk
Product Safety Report for Wallbox Pulsar Max UK Electric Vehicle Charging Point presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Wallbox Pulsar Max UK Electric Vehicle Charging Point
- ModelOn the rating label, base, back or box.
- PLP2-0-2-2-F-xxx (for location of model number, please see image above)
What to do now
Wallbox Pulsar Max UK Electric Vehicle Charging Point could overheat or catch fire.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2608-0025). Quoted as issued.
Summary
Product Safety Report for Wallbox Pulsar Max UK Electric Vehicle Charging Point presenting a risk of fire.
The risk
The product presents a low risk of fire due to a manufacturing defect which affects the internal output terminal block. This defect may cause internal electrical connections to overheat during use, and may also reduce the lifespan of the charger.
Action taken
Wallbox SLU and Wallbox UK Limited have contacted owners to advise that a software update will be issued, with repairs or replacement parts provided where necessary.
Advice to consumers
Wallbox SLU and Wallbox UK Limited have contacted owners of affected products directly. A software update will be issued and affected chargers will be inspected, with repairs or replacement parts provided where necessary.
For further information, contact Wallbox Customer Support.
Additional information
PSD notification number: 2608-0025
Notified by: Office for Product Safety and Standards
Product description
Wall-mounted electric vehicle charging station with mode 3 charging and PEN fault detection.
Open the OPSS notice
Questions
Why has Wallbox Pulsar Max UK Electric Vehicle Charging Point been reported?
Wallbox Pulsar Max UK Electric Vehicle Charging Point could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
