Product recallOPSS
Wi-Fi Smart Bulb recalled over an electric shock risk
Product recall for Wi-Fi Smart Bulb presenting a serious risk of electric shock.
Product image from the OPSS safety notice
What to do now
The hazard with Wi-Fi Smart Bulb is electric shock: it does not meet the safety requirements that keep live parts away from fingers.
- Switch it off at the wall and unplug it. Do not use it again, even briefly.
- Do not attempt a home repair or a different plug.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
If someone has been hurt
Look out for
- burns where the current entered or left the body
- tingling, numbness or muscle pain
Get help urgently
- anyone who has had a mains shock and is confused, has chest pain, an irregular heartbeat or burns — call 999. Do not touch them until the power is off
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2012-0197). Quoted as issued.
Summary
Product recall for Wi-Fi Smart Bulb presenting a serious risk of electric shock.
The risk
The cover of the bulb can be removed by hand providing access to live parts and exposing the user to the risk of electric shock.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016.
Action taken
The product has been recalled from end users and listing removed by the online marketplace (Wish).
Advice to consumers
The product has been recalled from end users.
The listing has also been removed by the online marketplace (Wish).
Additional information
PSD case number: 2012-0197
Notified by: Office for Product Safety and Standards
Product description
Dimmable RGBW (red, green, blue and white) smart bulb with Wi-Fi and Google Assistant and Amazon Alexa compatibility, packaged in white cardboard packaging.
Open the OPSS notice
Questions
Why has Wi-Fi Smart Bulb been recalled?
The hazard with Wi-Fi Smart Bulb is electric shock: it does not meet the safety requirements that keep live parts away from fingers. Mains electricity in the UK is 230 volts, enough to cause serious injury or death. Cheap chargers, adaptors and appliances sold online are among the products most often found with this fault.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Switch it off at the wall and unplug it. Do not use it again, even briefly. Do not attempt a home repair or a different plug.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Wi-Fi Smart Bulb sold?
The notice names Amazon, Wish. Products bought elsewhere are covered too if they match the details listed.
