Product recallOPSS
woom Children's Bicycles and Balance Bikes recalled over an injury risk
Product Recall for woom Children's Bicycles and Balance Bikes presenting a risk of injuries.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
35 identifiers listed for this notice.
Seven models of woom children’s bicycles and balance bikes, designed for children aged 18 months to 14 years. The affected stem can be identified by the single silver screw.
- ModelOn the rating label, base, back or box.
- 2018 to 2021
woom Children's Bicycles and Balance Bikes (2)
- Barcode
- 9120083720013
- 9120083720020
- 9120083720037
- 9120083720044
- 9120083720051
- 9120083721225
- 9120083721232
- 9120083721256
- 9120083721263
- 9120083720068
- 9120083720075
- 9120083720082
- 9120083720099
- 9120083720105
- 9120083720112
- 9120083720129
- 9120083720143
- 9120083720150
- 9120083720204
- 9120083720211
- 9120083720228
- 9120083720235
- 9120083720242
- 9120083720266
- 9120083720273
- 9120083720280
- 9120083720297
- 9120083720303
- 9120083720327
- 9120083720334
- 9120083720341
- 9120083720358
- 9120083720365
- Model
- Barcode
What to do now
The risk with woom Children's Bicycles and Balance Bikes is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Follow the corrective action in the notice: a refund, repair or replacement from woom.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2308-0066). Quoted as issued.
Summary
Product Recall for woom Children's Bicycles and Balance Bikes presenting a risk of injuries.
The risk
The products have been identified as presenting a risk of injuries as it is possible for the stems to become loose or detach, which can cause the user to fall.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
Consumers have been contacted by woom and/or the distributors of the products to warn them of the risks. Consumers will be provided with information directly on how to obtain a stem kit and instructions on how to repair the affected stems.
Alternatively, consumers can take their product to any bicycle shop to have the stem inspected/serviced by a bicycle mechanic. Consumers are advised to retain their receipt and they will be reimbursed for this service up to the value of £20.
The bicycle stem needs to be maintained over time (by the bike’s owner or a mechanic), just like any other bicycle component.
Consumers in the UK must use the following email address to contact woom to arrange the delivery of their repair kit, or a repair at a dealer, if they have not yet been contacted: productsafetyEU@woom.com.
Additional information
PSD case number: 2308-0066
Notified by: Local Authority Trading Standards
Product description
Seven models of woom children’s bicycles and balance bikes, designed for children aged 18 months to 14 years. The affected stem can be identified by the single silver screw.
Open the OPSS notice
Questions
Why has woom Children's Bicycles and Balance Bikes been recalled?
The risk with woom Children's Bicycles and Balance Bikes is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
