Product safety reportOPSS
woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020) safety warning over an injury risk
Product Safety Report for woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020) presenting a risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
The crank set consists of 2 crank arms, 1 black aluminium chainring, and 1 black aluminium chainring guard.
- ModelOn the rating label, base, back or box.
- woom ORIGINAL 6 (2016–2020)
- woom OFF/OFF AIR 5
- 6 (2019–2020)
What to do now
Woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020) could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2411-0062). Quoted as issued.
Summary
Product Safety Report for woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020) presenting a risk of injuries.
The risk
The cranks on the affected models can fatigue and break during use, which could result in the user falling from the bike and injuring themselves.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The manufacturer has initiated a modification programme to correct the safety issue.
Advice to consumers
Modification programme.
Woom requests that owners of the affected woom ORIGINAL, woom OFF or woom OFF AIR please refrain from riding their bikes until the cranks have been replaced by a specialist.
Please access the Online Crank Checker here: https://www.surveymonkey.com/r/BZJQDB3 to check if your model is affected. If yes, order the newest woom crankset for free and find your nearest woom dealer using the woom retailer search function: https://intl-checkout.woom.com/apps/dealerlocator . Once you have located your nearest dealer, you can make an appointment to get your cranks replaced for free.
Please access the woom safety notice here: https://help.woombikes.com/article/1242-safety-notice-cranks for further details. For any further questions please contact productsafetyEU@woom.com.
Additional information
PSD case number: 2411-0062
Notified by: Local Authority Trading Standards
Product description
The crank set consists of 2 crank arms, 1 black aluminium chainring, and 1 black aluminium chainring guard.
Open the OPSS notice
Questions
Why has woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020) been reported?
Woom ORIGINAL 6 (2016–2020) and woom OFF/OFF AIR 5 & 6 (2019–2020) could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
