Product recallOPSS
LMSTARZ 3.8m Telescopic Ladder recalled over an injury risk
Product Recall for LMSTARZ 3.8m Telescopic Ladder presenting a serious risk of injuries.
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
LMSTARZ 3.8m Telescopic Ladder
- Item or listing codeOn the box, the label, or the order page where you bought it.
- B0B8JM5PGW
What to do now
The risk with LMSTARZ 3.8m Telescopic Ladder is physical injury.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Follow the corrective action in the notice: a refund, repair or replacement from Lmstarz.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2411-0016). Quoted as issued.
Summary
Product Recall for LMSTARZ 3.8m Telescopic Ladder presenting a serious risk of injuries.
The risk
The ladders present a serious risk of injuries as the locking mechanism on the rungs can fail, potentially resulting in the user falling unexpectedly. When unlocking and sliding the ladder up, the ladder may also pose a risk of crushing the user’s hands as under the weight of the upper sections, the ladder falls in an uncontrolled manner. The markings and users’ instructions do not state the ladder’s class and some of the other required documentation was not present.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users. The listing has been removed by the online marketplace (Amazon).
Advice to consumers
The product has been recalled from end users by Amazon. The listing has been removed by the online marketplace (Amazon).
Affected end users have been contacted directly and are advised to return their product to their place of purchase. Consumers are advised to contact their Amazon seller via the following link: https://www.amazon.co.uk/gp/css/order-history?ref_=nav_orders_first
Additional information
PSD case number: 2411-0016
Notified by: Local Authority Trading Standards
Product description
A silver and black telescopic ladder that can extend up to 3.8 metres.
Open the OPSS notice
Questions
Why has LMSTARZ 3.8m Telescopic Ladder been recalled?
The risk with LMSTARZ 3.8m Telescopic Ladder is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was LMSTARZ 3.8m Telescopic Ladder sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
