Product safety reportOPSS
10 Dual Electric Scooters safety warning over a fire risk
Product Safety Report for 10 Dual Electric Scooter presenting a serious risk of fire and injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
10 Dual Electric Scooters
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- LGS20220308-3
- ModelOn the rating label, base, back or box.
- T-10 Dual (from packaging)
What to do now
10 Dual Electric Scooters could overheat or catch fire.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Getting your money back
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection.
If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (opss-1ui8jsc). Quoted as issued.
Summary
Product Safety Report for 10 Dual Electric Scooter presenting a serious risk of fire and injuries.
The risk
The product presents a serious risk of fire as the battery exploded during testing which included flames of over 2m. The product also presents a risk of injuries as it can reach excessively high speeds of 40-60 kph, in excess of the maximum permissible speed. This can lead the scooter to become unsteady and make it easy for the rider to fall off, presenting a risk of serious injuries should this happen at speed. It was also possible for the scooter to be powered while the charging cable was connected and providing power, which could lead to damage to the battery charger / scooter. The product also required improvements to markings, labelling and documentation.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The product has been destroyed at the border.
Advice to consumers
The product has been destroyed at the border.
Additional information
PSD case number: 2210-0036a
Notified by: Local Authority Trading Standards
Product description
Red and black electric scooter with stand and power supply
Open the OPSS notice
Questions
Why has 10 Dual Electric Scooters been reported?
10 Dual Electric Scooters could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the batch code and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
A product safety report usually means the product was bought online and the marketplace has removed the listing. Ask the seller for a refund through the platform where you bought it; many marketplaces have their own buyer protection. If you paid by credit card and it cost over £100, Section 75 may apply; otherwise your bank may be able to raise a chargeback.
