Product safety reportOPSS
11 Dual Electric Scooters safety warning over an injury risk
Product Safety Report for 11 Dual Electric Scooters presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
11 Dual Electric Scooters
- ModelOn the rating label, base, back or box.
- T-11 Dual (from packaging)
What to do now
11 Dual Electric Scooters has been reported because it could hurt the person using it.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- If you cannot reach the seller, Trading Standards can be told through Citizens Advice.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (opss-1pp1zqe). Quoted as issued.
Summary
Product Safety Report for 11 Dual Electric Scooters presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as it can reach excessively high speeds of 40-60 kph, in excess of the maximum permissible speed. This can lead the scooter to become unsteady and make it easy for the rider to fall off, presenting a risk of serious injuries should this happen at speed. The product also did not have height adjustable handlebars, making it possible for the user (particularly taller users) to lose control and catch their limbs/items of clothing, leading to instability. It was also possible for the scooter to be powered while the charging cable was connected and providing power, which could lead to damage to the battery charger / scooter. The product also required improvements to markings, labelling and documentation.
The product does not meet the requirements of the Supply of Machinery (Safety) Regulations 2008.
Action taken
The product has been destroyed at the border.
Advice to consumers
The product has been destroyed at the border.
Additional information
PSD case number: 2210-0036b
Notified by: Local Authority Trading Standards
Product description
Red and black electric scooter with stand and power supply
Open the OPSS notice
Questions
Why has 11 Dual Electric Scooters been reported?
11 Dual Electric Scooters has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
