Product recallOPSS
Dune Head & Heels Boots recalled over an injury risk
Product recall for Dune Head & Heels Boots presenting a risk of cuts and injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
6 identifiers listed for this notice.
Dune Head & Heels Boots
- Item or listing codeOn the box, the label, or the order page where you bought it.
- 328003
- 328047
- 328050
- 328070
- 328100
- 817084.
- Sold betweenCompare with your receipt or order date.
- The product was sold in TK Maxx stores and at www.tkmaxx.com in October 2022.
What to do now
Dune Head & Heels Boots could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2212-0153). Quoted as issued.
Summary
Product recall for Dune Head & Heels Boots presenting a risk of cuts and injuries.
The risk
The product presents a risk of injuries and cuts as due to a manufacturing fault, some units may contain an exposed nail which could harm the user when worn.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users by the manufacturer. For further information on the recall, including on steps consumers should take, access the TK Maxx website at: https://www.tkmaxx.com/uk/en/product-recall .
Additional information
PSD case number: 2212-0153
Notified by: Local Authority Trading Standards
Product description
Black leather ankle boots and knee-high boots.
Open the OPSS notice
Questions
Why has Dune Head & Heels Boots been recalled?
Dune Head & Heels Boots could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the item or listing code and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was Dune Head & Heels Boots sold?
The notice names TK Maxx. Products bought elsewhere are covered too if they match the details listed.
