Product safety reportOPSS
2.6M Telescopic Ladder safety warning over an injury risk
Product Safety Report for 2.6M Telescopic Ladder presenting a serious risk of injuries.
What to do now
2.6M Telescopic Ladder has been reported because it could hurt the person using it.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- The marketplace has removed the listing. Contact the seller through your order history to ask for a refund.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2610-0102). Quoted as issued.
Summary
Product Safety Report for 2.6M Telescopic Ladder presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as it is unable to support the claimed maximum load and could collapse during use, causing the user to fall from height and sustain injuries. The ladder also has non-compliant dimensions, inconsistent distances between the rungs and inadequate protection against fingers becoming trapped or crushed when collapsing the ladder. Improvements are also required to marking and labelling.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border.
Advice to consumers
The import has been rejected at the border.
Additional information
PSD notification number: 2610-0102
Notified by: Local Authority Trading Standards
Product description
A 2.6m telescopic extending ladder.
Open the OPSS notice
Questions
Why has 2.6M Telescopic Ladder been reported?
2.6M Telescopic Ladder has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
