Product safety reportOPSS
4-Step Step Ladder with Handrail safety warning over an entrapment risk
Product Safety Report for 4-Step Step Ladder with Handrail presenting a high risk of entrapment and injuries.
Stop using it and keep children away from it.
Product image from the OPSS safety notice
What to do now
The risk with 4-Step Step Ladder with Handrail is entrapment: gaps are the wrong size.
- Stop using it and keep children away from it.
- Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Gaps that are too wide or too narrow can trap fingers, limbs or heads, causing injury or worse.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2211-0155). Quoted as issued.
Summary
Product Safety Report for 4-Step Step Ladder with Handrail presenting a high risk of entrapment and injuries.
The risk
The product presents a high entrapment risk as a finger trap was found between black steel stay arms, which can easily trap the consumer’s fingers when folding the product. The ladder does not have any instructions or required warning symbols such as a weight limit for the product. A consumer using a power tool with a combined weight of over 150kgs may overload the ladder, causing it to buckle under the weight. This may cause the consumer to fall off the ladder and injure themselves.
The product does not meet the requirements General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and product has been destroyed.
Advice to consumers
The import has been rejected at the border and product has been destroyed.
Additional information
PSD case number: 2211-0155
Notified by: Local Authority Trading Standards
Product description
Fold out step ladder with a handrail and four steps
Open the OPSS notice
Questions
Why has 4-Step Step Ladder with Handrail been reported?
The risk with 4-Step Step Ladder with Handrail is entrapment: gaps are the wrong size. Gaps that are too wide or too narrow can trap fingers, limbs or heads, causing injury or worse.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it and keep children away from it. Because the product was found unsafe on an online marketplace, use the platform’s order page to contact the seller.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
