Product recallOPSS
6.2M Telescopic Ladder recalled over an injury risk
Product Recall for 6.2M telescopic ladder presenting a serious risk of injuries due to insufficient strength and rigidity.
Product image from the OPSS safety notice
What to do now
The risk with 6.2M Telescopic Ladder is physical injury.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2211-0005). Quoted as issued.
Summary
Product Recall for 6.2M telescopic ladder presenting a serious risk of injuries due to insufficient strength and rigidity.
The risk
The product presents a serious risk of injuries as when tested its strength and rigidity were found to be insufficient. At the preconditioning stage of testing, the top rung end caps and locking catches ruptured on two rungs, the release indicator and locking mechanism broke on four rungs and there was permanent deformation in rungs around locking mechanisms. Furthermore, the ladder failed the test requirements of the relevant standard (BS EN 131-6:2019) in relation to the dimensional and functionality requirements.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border. Update 28th April 2023: The product has been recalled from end users by Super Smart Services.
Advice to consumers
The import has been rejected at the border.
Update 28th April 2023: The product has been recalled from end users by Super Smart Services.
Additional information
PSD case number: 2211-0005
Notified by: Local Authority Trading Standards
Product description
A 6.2-metre-long extendable telescopic style ladder
Open the OPSS notice
Questions
Why has 6.2M Telescopic Ladder been recalled?
The risk with 6.2M Telescopic Ladder is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
