Vehicle recallDVSA
Alexander Dennis BYD AD ENVIRO200 and BYD AD ENVIRO400 recalled over a safety defect
On affected vehicles the high voltage emergency shutdown can be overridden by intelligent charging when low voltage batteries state of charge drops below a specific level.
Check your product
Only vehicles within the listed VIN ranges or build dates are covered. A franchised dealer can confirm from your VIN.
2 identifiers listed for this notice.
BYD AD ENVIRO200
- Build datesThe build or first registration date is on the V5C.
- 05/09/2017 – 29/03/2024
- Manufacturer referenceThe manufacturer’s own campaign number. Quote it to the dealer.
- AD/02/2024
BYD AD ENVIRO400
- Build dates
- 04/12/2019 – 28/09/2024
- Manufacturer reference
- AD/02/2024
What to do now
A safety defect has been found on some Alexander Dennis BYD AD ENVIRO200 and BYD AD ENVIRO400.
- Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN.
- Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.
- Make sure the DVLA has your current address, as recall letters go to the registered keeper.
Why it matters. Manufacturers must report safety defects to the DVSA and contact registered keepers of affected vehicles.
Repairs and costs
Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty.
If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.
From the official notice
Published by the Driver and Vehicle Standards Agency (R/2024/283). Quoted as issued.
Summary
On affected vehicles the high voltage emergency shutdown can be overridden by intelligent charging when low voltage batteries state of charge drops below a specific level.
Defect
On affected vehicles the high voltage emergency shutdown can be overridden by intelligent charging when low voltage batteries state of charge drops below a specific level.
Remedy
Update drive module software and dashboard display software
Models
BYD AD ENVIRO200, BYD AD ENVIRO400
Open the DVSA notice
Questions
Why are Alexander Dennis BYD AD ENVIRO200 and BYD AD ENVIRO400 being recalled?
A safety defect has been found on some Alexander Dennis BYD AD ENVIRO200 and BYD AD ENVIRO400. Manufacturers must report safety defects to the DVSA and contact registered keepers of affected vehicles.
How do I know if my vehicle is affected?
Enter your registration number on the GOV.UK vehicle recall checker or ask a franchised dealer, who can check your VIN against the manufacturer’s campaign. The VIN ranges and build dates published by the DVSA are listed on this page.
What should I do now?
Enter your registration number on the GOV.UK recall checker, or ask a franchised dealer to check the VIN. Book the recall work with a franchised dealer for the make. Recall repairs are carried out free of charge.
Will the repair cost anything?
Safety recall work is carried out by franchised dealers free of charge, whether or not you are the first owner and whether or not the vehicle is still under warranty. If a dealer will not carry out the recall work, contact the manufacturer’s customer services and, if that does not resolve it, the DVSA.