Product recallOPSS
Aroma Diffuser recalled over a fire risk
Product recall for unbranded aroma diffuser presenting a serious risk of fire.
Product image from the OPSS safety notice 
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Aroma Diffuser
- BarcodeThe long number printed under the barcode.
- ARZL0074-25-6744
- ModelOn the rating label, base, back or box.
- RSF-dy056-2400650
What to do now
The risk with Aroma Diffuser is fire: a fault could cause it to overheat, melt or ignite.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from the business.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2012-0169). Quoted as issued.
Summary
Product recall for unbranded aroma diffuser presenting a serious risk of fire.
The risk
The insulation on the transformer is insufficient and may degrade over time. Creepage currents may lead to a flashover emitting sparks and a subsequent fire.
The product does not meet the requirements of the Electrical Equipment (Safety) Regulations 2016 or the Plugs & Sockets (Safety) Regulations 1994.
Action taken
Recall of the product from end users and listing removed by the online marketplace (Wish).
Advice to consumers
The product has been recalled from the end users.
The listing has been removed by the online marketplace (Wish).
Additional information
PSD case number: 2012-0169
Notified by: Office for Product Safety and Standards
Product description
550ml wooden aroma air diffuser with 7 LED colour options supplied with remote control and white transformer, packaged in light blue and white cardboard packaging.
Open the OPSS notice
Questions
Why has Aroma Diffuser been recalled?
The risk with Aroma Diffuser is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the barcode and model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Aroma Diffuser sold?
The notice names Wish. Products bought elsewhere are covered too if they match the details listed.
