Product recallOPSS
Ashton Global / Spectra 45NB Stone Melanger recalled over an injury risk
Product Recall for Ashton Global / Spectra 45NB Stone Melanger presenting a serious risk of injuries and entrapment.
What to do now
Ashton Global / Spectra 45NB Stone Melanger could cause injury, for example from sharp edges, parts breaking, or the product failing in use.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2507-0020). Quoted as issued.
Summary
Product Recall for Ashton Global / Spectra 45NB Stone Melanger presenting a serious risk of injuries and entrapment.
The risk
The machine presents a serious risk of finger/hand crushing or entrapment between the rotating drum and grinding wheel or other stationary parts. The machine lid and inspection hatch are not interlocked and are secured using fixings which do not require a tool, which means they can be easily opened while the drum is rotating. There is no evidence that an appropriate conformity assessment was carried out before the product was placed on the market in Great Britain (GB).
The machine does not meet the requirements of The Supply of Machinery (Safety) Regulations 2008.
Action taken
The product has been recalled.
Advice to consumers
The manufacturer (Ashton Global /Spectra) has been instructed to:
Stop selling the product to GB customers, until they have been brought into conformity.
Inform customers that the product is non-compliant and poses a risk of serious harm to users.
Any resulting revisions to ‘safe use’ within the user instructions, and any other information, should be communicated to Vantage House, and any other GB based distributors, so that information can be passed on to existing GB users.
The supplier/importer Vantage House (Sussex) Ltd has been instructed to:
Stop supply and remove the product from their website, immediately.
Contact the manufacturer to request updated information and user instructions on how the machines already sold to GB customers can be made safe.
Contact their customers to advise them of the serious risk, and that they should stop using the machine until it is made safe.
Vantage House have confirmed they have taken the following actions:
The product has been removed from their website.
They have instigated a recall.
Additional information
Product description
The product is a stone melanger grinding machine with a speed controller. It consists of an electrically powered rotating drum which moves against a stationary grinding wheel and is used for chocolate, cocoa, nut butter processing, and other grinding needs.
Open the OPSS notice
Questions
Why has Ashton Global / Spectra 45NB Stone Melanger been recalled?
Ashton Global / Spectra 45NB Stone Melanger could cause injury, for example from sharp edges, parts breaking, or the product failing in use. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
