Product safety reportOPSS
Soctone Multi-Purpose Telescopic Ladder safety warning over an injury risk
Product Safety Report for Soctone Multi-Purpose Telescopic Ladder presenting a serious risk of injuries.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
3 identifiers listed for this notice.
Soctone Multi-Purpose Telescopic Ladder
- ModelOn the rating label, base, back or box.
- KT10-63/ZL0121
- Item or listing codeOn the box, the label, or the order page where you bought it.
- EUAZKUHR-ZL01630001
- EUAZKUHR-ZL01320908
What to do now
The risk with Soctone Multi-Purpose Telescopic Ladder is physical injury.
- Put it out of use now.
- Check whether the notice offers a repair or replacement part before you discard it.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Getting your money back
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order.
If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
From the official notice
Published by the Office for Product Safety and Standards (2507-0136). Quoted as issued.
Summary
Product Safety Report for Soctone Multi-Purpose Telescopic Ladder presenting a serious risk of injuries.
The risk
The product presents a serious risk of injuries as when tested, the product failed the strength test, functional dimensions, requirements, preconditioning and pull-out test. The ladder has insufficient strength and rigidity and may bend with repeated use. This could cause the user to fall from a height and sustain injuries.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The import has been rejected at the border and destroyed.
Advice to consumers
The import has been rejected at the border and destroyed.
Additional information
PSD notification number: 2507-0136
Notified by: Local Authority Trading Standards
Product description
A multi-purpose telescopic ladder.
Open the OPSS notice
Questions
Why has Soctone Multi-Purpose Telescopic Ladder been reported?
The risk with Soctone Multi-Purpose Telescopic Ladder is physical injury. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it out of use now. Check whether the notice offers a repair or replacement part before you discard it.
Can I get a refund or a repair?
Contact the seller through your order history and say that the product is the subject of an OPSS safety report. Keep screenshots of the listing and your order. If the seller does not respond, the marketplace’s own dispute process or your card provider is the next step.
