Product recallOPSS
Babysense Max View Wireless Digital Video Baby Monitor recalled over a fire risk
Product Recall for Babysense Max View Wireless Digital Video Baby Monitor presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
7 identifiers listed for this notice.
Babysense Max View Wireless Digital Video Baby Monitor
- BarcodeThe long number printed under the barcode.
- 7290017603940
- 7290017603926
- 7290017603988
- ModelOn the rating label, base, back or box.
- ‘MaxView By Babysense’ 5.5” Split Screen Full HD 1080P Video Baby Monitor (VBM55RX)
- Item or listing codeOn the box, the label, or the order page where you bought it.
- B0C1C7LK5L
- B0C1C8CWW2
- B0C2D7PPNY
What to do now
Babysense Max View Wireless Digital Video Baby Monitor could overheat or catch fire.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2604-0191). Quoted as issued.
Summary
Product Recall for Babysense Max View Wireless Digital Video Baby Monitor presenting a risk of fire.
The risk
The parent unit of this product presents a risk of fire as the battery within the unit (model reference YC6048115P) may overheat during charging. Such overheating may escalate into thermal runaway.
Action taken
The product has been recalled from end users by Hisense.
Advice to consumers
The product has been recalled from end users by Hisense.
We recommend that consumers stop using the product immediately. To determine if your product is affected and to register for a replacement Parent Unit, please access: https://support.recallsecure.com/en-gb
The listings have been removed by the online marketplaces (Amazon).
Additional information
PSD case number: 2604-0191
Lead Authority: Local Authority Trading Standards
Open the OPSS notice
Questions
Why has Babysense Max View Wireless Digital Video Baby Monitor been recalled?
Babysense Max View Wireless Digital Video Baby Monitor could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the barcode, model and item or listing code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
Where was Babysense Max View Wireless Digital Video Baby Monitor sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
