Product recallOPSS
BHS Plush Mattress Enhancers recalled over a fire risk
Product Recall for BHS Plush Mattress Enhancers presenting a high risk of fire.
Product image from the OPSS safety notice 
What to do now
BHS Plush Mattress Enhancers could overheat or catch fire.
- Unplug it and do not charge it again.
- Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- If someone has been hurt or the product has failed, report it to Trading Standards through the Citizens Advice consumer service.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies.
Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
From the official notice
Published by the Office for Product Safety and Standards (2602-0011). Quoted as issued.
Summary
Product Recall for BHS Plush Mattress Enhancers presenting a high risk of fire.
The risk
The products present a risk of fire as they do not meet UK flammability requirements. If the product is exposed to an ignition source the filling and cover material could catch fire and continue to flame.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The products have been recalled from end users.
Consumers who own an affected mattress topper or enhancer should stop using it immediately. Please remove the product from your bed and email the customer service team at helpdesk@cascadehl.com to arrange a return and full refund.
For further details, please access the BHS recall site here: https://www.bhs.com/product-recalls-safety-notices.
Additional information
PSD notification number: 2602-0011
Notified by: Local Authority Trading Standards
Product description
Product code Batch Date range
Open the OPSS notice
Questions
Why has BHS Plush Mattress Enhancers been recalled?
BHS Plush Mattress Enhancers could overheat or catch fire. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Unplug it and do not charge it again. Store it away from anything that burns until you can return or dispose of it. Batteries should go to a battery recycling point, not the household bin.
Can I get a refund or a repair?
In a recall, the business responsible arranges the remedy, which may be a refund, a repair, a replacement or a free part. The notice says which one applies. Your rights under the Consumer Rights Act 2015 also apply: goods must be safe, of satisfactory quality and as described. Within 30 days of purchase you can usually reject faulty goods for a full refund.
