Product recallOPSS
BHS Lyocell Mattress Enhancers recalled over a fire risk
Product Recall for BHS Lyocell Mattress Enhancers presenting a high risk of fire.
Product image from the OPSS safety notice 
What to do now
The risk with BHS Lyocell Mattress Enhancers is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from BHS.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2604-0096). Quoted as issued.
Summary
Product Recall for BHS Lyocell Mattress Enhancers presenting a high risk of fire.
The risk
The products present a risk of fire as they do not meet UK flammability requirements. If the product is exposed to an ignition source the filling and cover material could catch fire and continue to flame.
The products do not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The products have been recalled from end users.
Consumers who own an affected mattress topper / enhancer should stop using it immediately. Please remove the product from your bed and email the customer service team at helpdesk@cascadehl.com to arrange a return and full refund.
For further details, please access the BHS recall site here: https://www.bhs.com/product-recalls-safety-notices.
Additional information
PSD notification number: 2604-0096
Notified by: Local Authority Trading Standards
Product description
Product code Batch Date range
Open the OPSS notice
Questions
Why has BHS Lyocell Mattress Enhancers been recalled?
The risk with BHS Lyocell Mattress Enhancers is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
