Product recallOPSS
Balmonds Gentle Face Wash recalled over a safety concern
Product Recall for Balmonds Gentle Face Wash presenting a health risk.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Balmonds Gentle Face Wash
- BarcodeThe long number printed under the barcode.
- 5060129421464
- Batch codePrinted on the pack, often next to the date mark. It may start with L or LOT.
- #003
What to do now
Balmonds Gentle Face Wash has been the subject of a safety notice. The official reason is set out below.
- Put it aside and read the corrective action below.
- Use the contact details in the official notice to arrange a refund, repair or replacement.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2502-0081). Quoted as issued.
Summary
Product Recall for Balmonds Gentle Face Wash presenting a health risk.
The risk
It has been identified that incorrect product has been filled into batch #003 of the Balmonds Gentle Face Wash, and therefore the contents do not match that listed on the product, or on the ingredients list. This may cause consumers with sensitivities or allergies to be exposed to ingredients in the dispensed product.
The product does not meet the requirements of Regulation (EC) 1223/2009 or the Cosmetic Products Enforcement Regulations 2013.
Action taken
The product has been recalled from end users by Balmond.
Advice to consumers
The product has been recalled from end users by Balmond.
Additional information
PSD case number: 2502-0081
Notified by: Local Authority Trading Standards
Product description
Silver bottle with white pump cap and purple labelling with white writing, 125ml.
Open the OPSS notice
Questions
Why has Balmonds Gentle Face Wash been recalled?
Balmonds Gentle Face Wash has been the subject of a safety notice. The official reason is set out below. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
How do I know if my product is affected?
Compare the barcode and batch code on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Put it aside and read the corrective action below. Use the contact details in the official notice to arrange a refund, repair or replacement.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
