Product safety reportOPSS
CIAT VECTIOS Roof Top Air Handling Unit safety warning over a safety concern
Product Safety Report for a CIAT VECTIOS Roof Top Air Handling Unit.
Product image from the OPSS safety notice
What to do now
A safety problem has been found with CIAT VECTIOS Roof Top Air Handling Unit.
- Stop using it until you have read the notice below.
- This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
- Report it to Trading Standards through the Citizens Advice consumer service if the seller does not respond.
Why it matters. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
Getting your money back
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme.
Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
From the official notice
Published by the Office for Product Safety and Standards (2412-0006). Quoted as issued.
Summary
Product Safety Report for a CIAT VECTIOS Roof Top Air Handling Unit.
The risk
It is possible for a relay to fail closed, permanently energizing the heater and creating a low risk of a limited thermal event.
Action taken
The manufacturer has initiated a modification programme.
Advice to consumers
The manufacturer has initiated a modification programme. The manufacturer has contacted distributors and end users requiring, at the next intervention or maintenance visit, the addition of hardware (circuit breaker) to the relay contactor to shut down power as soon as relay failed closed is detected. Intervention and material kits are to be provided free of charge.
Additional information
PSD case number: 2412-0006
Notified by: Health and Safety Executive
Product description
Roof top air handling unit with heaters for commercial, industrial or office buildings.
Open the OPSS notice
Questions
Why has CIAT VECTIOS Roof Top Air Handling Unit been reported?
A safety problem has been found with CIAT VECTIOS Roof Top Air Handling Unit. Products sold in the UK must be safe. The notice below explains what the authority found and what has been done.
How do I know if my product is affected?
The notice describes the affected product rather than listing codes. Compare the product name, pack size and where you bought it with the official notice.
What should I do now?
Stop using it until you have read the notice below. This is a safety report rather than a manufacturer recall: the listing has been taken down, but the seller may not contact you. Get in touch with the seller through the marketplace.
Can I get a refund or a repair?
Sellers on online marketplaces do not always run recalls themselves, so you may need to ask for your money back. The platform’s help pages explain its buyer protection scheme. Citizens Advice (0808 223 1133), Advice Direct Scotland (0808 164 6000) and Consumerline (0300 123 6262) give free advice if you get stuck.
