Product recallOPSS
Black Anker 535 Power Bank (PowerCore 20K - A1366) recalled over a fire risk
Product recall for Black Anker 535 Power Bank PowerCore 20K A1366 presenting a risk of fire.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
1 identifier listed for this notice.
Black Anker 535 Power Bank (PowerCore 20K - A1366)
- ModelOn the rating label, base, back or box.
- Anker 535 Power Bank (PowerCore 20k) PowerCore 20K A1366
What to do now
The risk with Black Anker 535 Power Bank (PowerCore 20K - A1366) is fire: a fault could cause it to overheat, melt or ignite.
- Stop using and charging it now, and unplug it.
- Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
- Follow the corrective action in the notice: a refund, repair or replacement from Anker.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
If someone has been hurt
Look out for
- make sure you have working smoke alarms
Get help urgently
- if it starts to smoke, smell of burning or catch fire, get everyone out and call 999
This is general information based on NHS public guidance, not medical advice. In an emergency call 999. For urgent advice use NHS 111 (NHS 24 on 111 in Scotland) or, in Northern Ireland, your GP or out-of-hours service.
Refunds, repairs and replacements
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it.
If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
From the official notice
Published by the Office for Product Safety and Standards (2301-0134). Quoted as issued.
Summary
Product recall for Black Anker 535 Power Bank PowerCore 20K A1366 presenting a risk of fire.
The risk
A manufacturing flaw may have caused potential defects in some of the power banks. The negative temperature coefficient thermistors (“NTCs”) may have been misplaced during the production process. This causes the NTC to press on and damage the battery cell, which can lead to overheating of the power bank.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users. Owners should stop using the product immediately.
Affected products have only been sold in the UK via Amazon and the Anker website. Contact the distributor you purchased from for further information or to request a refund, or access the Anker website at: https://www.anker.com/uk/a1366-recall .
Additional information
PSD case number: 2205-0134
Notified by: Office for Product Safety and Standards
Product description
Portable charger designed to charge electronics on the move. Compatible with a variety of electronic devices, including laptops, iPhones, and iPads.
Open the OPSS notice
Questions
Why has Black Anker 535 Power Bank (PowerCore 20K - A1366) been recalled?
The risk with Black Anker 535 Power Bank (PowerCore 20K - A1366) is fire: a fault could cause it to overheat, melt or ignite. Faulty chargers, batteries and appliances are a common cause of house fires. A fire can start while the product is charging or switched on and nobody is watching.
How do I know if my product is affected?
Compare the model on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using and charging it now, and unplug it. Keep it somewhere cool and clear of soft furnishings. Never put lithium batteries in the household bin.
Can I get a refund or a repair?
Contact the retailer or the brand using the details in the official notice. Keep your receipt, order confirmation or bank statement if you have one, but a recall remedy should not depend on it. If you paid by credit card and the item cost more than £100, Section 75 of the Consumer Credit Act may let you claim from the card provider. For smaller amounts or debit cards, ask your bank about a chargeback.
Where was Black Anker 535 Power Bank (PowerCore 20K - A1366) sold?
The notice names Amazon. Products bought elsewhere are covered too if they match the details listed.
