Product recallOPSS
Children's Heart Shaped Earmuffs recalled over an injury risk
Product Recall for Children's Heart Shaped Earmuffs presenting a risk of cuts.
Product image from the OPSS safety notice
Check your product
Only products that match these details are covered. Have your pack in front of you.
2 identifiers listed for this notice.
Children's Heart Shaped Earmuffs
- BarcodeThe long number printed under the barcode.
- 2321115000012
- ModelOn the rating label, base, back or box.
- C321115
- Sold betweenCompare with your receipt or order date.
- 19th August 2024 to 3rd December 2024
What to do now
Children's Heart Shaped Earmuffs has been reported because it could hurt the person using it.
- Stop using it.
- Read the corrective action below: some notices offer a fix rather than a return.
- Contact the business or the shop you bought it from to arrange the remedy set out in the notice.
- Incidents and injuries can be reported to Trading Standards via the Citizens Advice consumer helpline.
Why it matters. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
Refunds, repairs and replacements
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought.
If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
From the official notice
Published by the Office for Product Safety and Standards (2412-0118). Quoted as issued.
Summary
Product Recall for Children's Heart Shaped Earmuffs presenting a risk of cuts.
The risk
The product presents a risk of cuts as it features a sharp point which can protrude through the end of the heart. This may result in the user receiving a scratch, cut or injury.
The product does not meet the requirements of the General Product Safety Regulations 2005.
Action taken
The product has been recalled from end users.
Advice to consumers
The product has been recalled from end users.
Consumers who have purchased the earmuffs should cease use immediately and return the item to their nearest Matalan store for a full refund. No receipt is required.
Access the Matalan recall page for further information: https://www.matalan.co.uk/customer-services/product-recall-notice
Should you have any queries, please contact the Matalan customer care team on 0333 004 4444 or customercareceo@matalan.co.uk.
Additional information
PSD case number: 2412-0118
Notified by: Local Authority Trading Standards
Product description
White children’s earmuffs with a beige headband and plush heart shaped cushions to over both ears.
Open the OPSS notice
Questions
Why has Children's Heart Shaped Earmuffs been recalled?
Children's Heart Shaped Earmuffs has been reported because it could hurt the person using it. Products that break, pinch, cut or fail suddenly can cause injuries ranging from cuts to fractures.
How do I know if my product is affected?
Compare the barcode, model and sold between on your product with the details listed under “Check your product” on this page. Only items that match are covered by the notice.
What should I do now?
Stop using it. Read the corrective action below: some notices offer a fix rather than a return.
Can I get a refund or a repair?
Stop using the product first, then arrange the remedy. A recall applies to every affected unit, however long ago it was bought. If the business does not respond, the Citizens Advice consumer helpline (0808 223 1133), Advice Direct Scotland (0808 164 6000) or Consumerline (0300 123 6262) can help.
